Easy Returns & Exchanges

Additional Info

Shipping & Returns

ORDERS & SHIPPING 

Australian Orders:

Standard Shipping: $12.50

Express Shipping: $20

Free Shipping on all AUS orders over $150

Orders are dispatched with a tracking service via Australia Post. Orders may take 1-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days. 

International Orders:

Free Shipping for USA, UK, New Zealand and Asia Pacific 

Rest of the World: $50

All International Orders are dispatched with a tracking service via Australia Post International. 

Orders may take 3-5 business days to arrive once processed, depending on your location. If there are any customs or duties that are due upon arriving into the country, this is to be paid by the customer. 

Australia & International:

Orders are typically processed and dispatched within 48 hours. All shipping fees are non-refundable. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday. All customs and duties for International orders are payable by the customer.

Prices & Payment

All prices are automatically shown in Australian dollars. You can select your preferred currency from the top left hand corner. We accept AMEX, Visa, MasterCard, AFTERPAY and PayPal. 

Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.

Order status and tracking

Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email hello@thenappysociety.com.au and provide us with your name, contact number and order number. 

For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking details. Please email hello@thenappysociety.com.au and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days for delivery before querying your parcel.

Please note we do not offer rain checks on sales or promotions when items are marked as sold out. 

RETURNS & REFUNDS

We offer easy exchanges or refunds within 30 days of receiving the item. Please email us at hello@thenappysociety.com.au to arrange.

Queries
If you have any questions about your order, the products featured on this Website or any general enquiry, please email hello@thenappysociety.com.au

What Makes Our Inserts Special

🖤 Available in two sizes, and two colours to suits majority of totes

🖤 Highest-quality material which is lightweight and very durable

🖤 Comes with padded travel change mat

🖤 A pocket for everything including 1-2 insulated bottle pockets

🖤 Key clasp so you never lose your keys!

🖤 No more rummaging or over packing, keeps everything organised and in its own place

🖤 Multi-purpose, can be used for baby bag, travel bag or work bag to keep you organised

🖤 Designed in Australia by mums, for mums

Which Size Insert is Best?

If you're unsure of which size Insert is best for your tote, we have you covered!

Simply check out our Insert Size Guide below for details on which Insert will be the best fit for your tote.

View Size Guide