ORDERS & SHIPPING
Prices & Payment
All prices are automatically shown in Australian dollars, you can select your preferred currency from the top left hand corner. We accept AMEX, Visa, MasterCard, AFTERPAY and PayPal.
We offer FREE standard shipping on all Australian orders over $100. Orders are dispatched with a tracking service via Australia Post. Standard domestic shipping ranges between $8-$12, express shipping ranges between $15-$24. Orders may take 3-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days. Delivery will be calculated upon checkout.
Orders are typically processed and dispatched within 48 hours. All shipping fees are non-refundable. Shipping costs can vary from time to time. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday.
All international orders are dispatched via Australia Post International Express or Sendle Couriers which will be selected at checkout. International delivery costs are between $20-$40 depending on the country and will be calculated at checkout. Orders sent via Australia Post may take up to 10-30 business days to arrive, depending on the country. Orders sent via Sendle may take up to 10-21 business days to arrive once processed, times can vary depending on the country. Orders are typically processed and dispatched within 48 hours.
Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.
Order status and tracking
Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email firstname.lastname@example.org and provide us with your name, contact number and order number.
For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking number you can use to track your parcel via the Australia Post Website. Please email email@example.com and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days before querying your parcel.
RETURNS & REFUNDS
We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. We only offer exchange or credit note for change of mind, we do not offer refunds for change of mind. A refund will only be provided if your goods cannot be repaired or replaced.
If you wish to exchange or return an item for credit, please contact us at firstname.lastname@example.org and state your name, order number and reason for exchange/return.
Please note that:
Refunds will be made in the form of the original payment. Once your return is received and processed, a refund will be issued for the merchandise amount. Please allow up to 14 business days for the refund to appear in your account.
We will not be responsible for lost return packages so you may wish to use a tracking number or some method of secure postage.
- Shipping back to us for an exchange is not covered by The Nappy Society, this is at the customers expense.
The Nappy Society
PO Box 185
Sandringham VIC 3191
If you have any questions about your order, the products featured on this Website or any general enquiry, please email email@example.com