ORDERS & SHIPPING

Australian Orders:

We offer FREE standard shipping on all Australian orders over $120. Orders are dispatched with a tracking service via Australia Post. 

Orders may take 3-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days. 

Australia & International:

Estimated delivery times (please allow for possible delays due to COVID-19 restrictions and updates):

 Country Courier Transit Price
Australia Australia Post 1-7 Days $10 flat rate
Australia Post Express 1-2 Days $20 flat rate
New Zealand
DHL Express
1-2 Days $30 - $50
Rest of the World
DHL Express
3-5 Days (variable)
$35 flat rate

 

For US and UK customers, please head to the relevant websites;

www.thenappysociety.com

www.thenappysociety.co.uk

 

Orders are typically processed and dispatched within 48 hours. All shipping fees are non-refundable. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday. All customs and duties are payable by the customer.

Prices & Payment

All prices are automatically shown in Australian dollars. You can select your preferred currency from the top left hand corner. We accept AMEX, Visa, MasterCard, AFTERPAY and PayPal. 

Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.

Order status and tracking

Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email hello@thenappysociety.com.au and provide us with your name, contact number and order number. 

For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking details. Please email hello@thenappysociety.com.au and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days for delivery before querying your parcel.

Please note we do not offer rain checks on sales or promotions when items are marked as sold out. 

RETURNS & REFUNDS

We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. 
 
Please choose carefully as we do not offer refund, exchange or credit note for change of mind
 
If you would like to exchange an insert or caddy for a smaller or larger size, we would be happy to do so. However you would need to contact us within 30 days and arrange for the product to be sent back to our warehouse for inspection. 
 
Please note: a refund will only be provided if your goods cannot be repaired or replaced. 

Read our full Returns Policy HERE.

Queries
If you have any questions about your order, the products featured on this Website or any general enquiry, please email hello@thenappysociety.com.au