For the Large Tote Bag we would recomend the Original Insert, and for the Medium Tote Bag we would recomend our Compact Insert.
What is the best size Insert for the Marc Jacobs The Tote Bag?
Which size TNS Insert should I purchase for my Louis Vuitton Neverfull?
For the MM Neverfull, you could really opt for either size TNS Insert. The Compact TNS Insert will be a looser fit inside the tote and allow for additional room around the insert. The TNS Original Insert will be a tighter fit and bunch slightly inside, however it doesn't hinder the design or functionality at all. We personally use the TNS Original Insert inside our MM Neverfull.
For the GM Neverfull definitely opt for the Original TNS Insert!
Which size TNS Insert should I purchase for my Goyard St. Louis tote?
If you have the PM St Louis tote, we would recommend our Compact Baby Bag Insert, if you have the GM St Louis then definitely opt for the Original Baby Bag Insert.
Which size TNS Insert should I purchase for my Longchamp Le Pliage Tote?
If you have the large Longchamp Le Pliage, we would recommend our Original Baby Bag Insert, we find it easiest to place the insert inside the tote first and then pack your items in and around it. If you have the medium size, we would recommend that you opt for our Compact Baby Bag Insert.
Which size TNS Insert should I purchase for my Louis Vuitton Neverfull?
For the MM Neverfull we would recommend our Compact Baby Bag Insert, once the Insert is packed, you’ll find that it’s a great fit. For the GM Neverfull definitely opt for the Original Baby Bag Insert! You’ll find that the Sand and Red Inserts perfectly compliment the lining of the Louis Vuitton Neverfull totes.
Which size TNS Insert should I purchase for my Saint Laurent E/W Shopping Bag?
We would recommend the Compact Baby Bag Insert for the Saint Laurent E/W Shopping Tote, once packed it’s the perfect fit inside the tote.
What is the difference between the Compact and Original Baby Bag Inserts?
The main difference is the size. Our Compact Inserts are smaller and designed for small to medium totes and handbags, whilst our Original Inserts are designed for medium to larger totes. Our Compact Baby Bag Inserts will only have 1 insulated bottle pocket, whereas our Original Baby Bag Inserts will have 2.
If you wish to see the measurements of each of the Inserts, they will be listed on the individual product pages.
I can’t decide on the size or colour, can you help?
Yes of course! Send us an email at firstname.lastname@example.org or feel free to send us a DM on Instagram or Facebook and we’ll be more than happy to assist you!
Do the pram caddies come with clips to attach to the pram handles, or do I need to purchase these separately?
Both our Pram Caddy and Mini Pram Caddy have adjustable velcro straps that easily attach to your pram handles, there is no need to purchase the Stroller Clips to attach your pram.
Which Pram Caddy is best for my pram?
For the standard prams such at Bugaboo Fox, Joolz Geo2 and Redsbaby JIVE we would recommend our classic Pram Caddy. For compact or travel strollers such as the Babyzen YoYo or Mountain Buggy Nano we would recommend our Mini Pram Caddy.
If you have a double stroller, we recommend attaching our standard Pram Caddy to the handles with our Stroller Clips.
Alternatively, you could opt for our Cross Body Bag and attach to any pram or stroller with our Stroller Clips.
If you are still unsure of which pram caddy is most suited to your pram or stroller, send us an email to email@example.com and we’ll be happy to assist you.
Will the Stroller Clips fit on to my pram handles?
Yes! Our Stroller Clips are a universal fit and will easily attach to any pram or stroller handles.
How should I clean my TNS Baby Bag Insert?
For minor cleaning we would recommend wiping the Insert down with a damp cloth or disinfectant wipe and leaving to dry. For thorough cleaning you can machine wash your Insert, we recommend removing the change mat and placing inside a wash bag on a gentle/hand wash cycle on cold with a tiny amount of laundry powder. Then simply hang up to dry for a day or two and it will be as good as new again.
Do the Insert and Pram Caddy Bundles also come with a padded change mat?
Yes! Our Baby Bag Insert Bundles and our Ultimate Pram Caddy Bundle come with their very own padded change mat.
Will a laptop fit inside my TNS Insert?
Yes, our Original Baby Bag Insert will easily fit a 13” laptop inside the large outer zip pocket. Our Luxe Nylon Tote will easily fit a laptop of 15”.
Can I still use the TNS Inserts if I’m not a mum?
Absolutely! Our Inserts are also great for work and travel, or just helping you keep your favourite day-to-day tote a lot more organised!
What’s the difference between the Luxe Change Mat and the padded change mat that comes with the Baby Bag Inserts?
Our Luxe Change Mat is a nappy change clutch with a mesh pocket inside to hold nappies, wipes and creams, and conveniently folds up to a disguise itself as a clutch. The padded change mat that comes with our Inserts and Pram Caddy is a simple rectangle padded change mat, that easily folds up and slots inside the larger zipper pocket of Inserts and Pram Caddy.
What materials are TNS products made from?
Our Baby Bag Inserts, Pram Caddies and Accessories are made from a coated cotton canvas which is durable, lightweight and water resistant. Our Cross Body Bag, Luxe Nylon Tote and Kids Backpacks are made from a water-resistance nylon material which is super lightweight, durable and easy to care for.
All TNS products are cruelty free and vegan :)
Can I use the Kids Backpacks for myself?
Absolutely, we do! Because our Kids Backpacks are so classic and minimalist, they make a great bag for any mum or dad.
We find the backpacks to be a great go-to size fitting all your day-to-day items while still look great on mum and dad, as well as the kids.
What are the shipping costs in Australia?
We offer FREE Shipping on all Australian orders over $150. For orders under $150 standard shipping within Australia is a flat rate of $12, and for express shipping $20.
Do you ship internationally?
Yes! We ship worldwide! Shipping costs will be calculated at checkout. We ship with DHL Express.
Will I have to pay taxes or duties for orders outside Australia?
Any orders shipped outside Australia may incur additional duties or taxes.
Each country varies and unfortunately, we cannot estimate or predict these for you. Any additional duties and taxes are to be covered by the customer; we cannot cover these costs.
How quickly will my order ship?
All orders will be dispatched the following business day. Orders placed between Friday - Sunday will be dispatched on the Monday, unless it’s a public holiday.
How do I track my order?
All domestic orders are sent via Australia Post. Once your order has been packed and dispatched, you will receive a shipping confirmation email from us which will contain your tracking number and the URL to track your order. Please allow up to 24 hours for the information to update with Australia Post. If you do not receive a shipping confirmation email within 48 hours of placing your order, please feel free to contact us at firstname.lastname@example.org and we’ll be happy to assist you further.
International orders will either be dispatched via Australia Post or Sendle, depending if you select standard or express delivery. Once your order has been packed and dispatched, you will receive a shipping confirmation email from us which will contain your tracking number and the URL to track your order. Please allow up to 24 hours for the information to update with the courier. If you do not receive a shipping confirmation email within 48 hours of placing your order, please feel free to contact us at email@example.com and we’ll be happy to assist you further.
When will my order arrive?
Domestic orders will arrive within 3-6 business days for standard shipping, Victorian orders may arrive as soon as 1-2 business days. For express shipping domestic orders will arrive within 1-2 business days, for metro areas express orders will generally arrive the following business day, for some states such as WA, NT and QLD this could take 2-3 business days to arrive.
International orders will vary depending on the country, if you would like know an approximate delivery date before you order, please contact us at firstname.lastname@example.org and we’ll be happy to assist.
My order is showing as delivered but I haven’t received it yet?
The chances are this is just an error with the online tracking and your order is most likely waiting to be collected at your local post office. If this is not the case, please reach out to us at email@example.com and we will be happy to investigate further.
EXCHANGES + REFUNDS
I’ve changed my mind; can I return my order for a refund?
We do not provide refunds, so please choose carefully.
If you have any questions or doubts at all, please email us at firstname.lastname@example.org prior to purchasing and we will be happy to assist you. Alternatively, you can return your item, provided it is in its original condition and packaging for a TNS store credit.
Can I exchange my order?
Yes, you can! To initiate an exchange, please email us your order number, full name, and exchange details to email@example.com. Orders will only be eligible for exchange if they are in an unused condition and returned to us in their original packaging.
I ordered the wrong size, can I swap it for the right one?
Absolutely! Provided the product is still in its original condition, please send us an email to firstname.lastname@example.org and we’ll be happy to provide you with further instructions.
I’ve lost my change mat! Can I purchase a replacement change mat?
Yes, you can! Send us an email to email@example.com and we will be able to arrange this for you.
Do you have any stockist within Australia or overseas?
Yes, we do! Please refer to our stockist page here for our full list of both domestic and international stockists.
What if the item I want to purchase is on pre-order?
If the item states ‘PRE ORDER’ in the title, it means the item is currently out of stock but we have a delivery on the way. The estimated delivery will be listed in the product description, but please note these are approximate dates only. All items placed with a pre order item will be shipped all together, once the pre order item is back in stock. If you would like your ‘in-stock’ item first, we would recommend placing separate orders.
What payment types do you accept?
We accept all major credit cards and well as offering PayPal, After Pay, Zip Pay and Klarna options on all TNS purchases.
Do you offer gift vouchers?
We sure do! We offer Gift Cards to the value of $50, $100 and $150 which you can purchase here.
I am interested in selling The Nappy Society - do you wholesale to retailers?
Yes, we do! Please send us an email to firstname.lastname@example.org with details of your business.