Q: What is the difference between the Compact and Original Baby Bag Inserts?

The main difference is the size, our Compact Inserts and smaller and designed for small to medium totes and handbags, whilst our Original Inserts are designed for medium to larger totes. Our Compact Baby Bag Inserts will only have 1 insulated bottle pocket, where as our Original Baby Bag Inserts will have two.

Q: Which Insert should I purchase for my Louis Vuitton Neverfull?

For the MM Neverfull we would recommend our Compact Baby Bag Insert, once the Insert is packed, you’ll find that it’s a great fit.  For the GM Neverfull definitely opt for the Original Baby Bag Insert! You’ll find that the Sand and Red Inserts perfectly compliment the lining of the Louis Vuitton Neverfull totes. 

Q: I can’t decide on the size or colour, can you help?! 

Yes of course! Send us an email at hello@thenappysociety.com.au or feel free to send us a DM on Instagram or Facebook and we’ll be more than happy to assist you!

Q: How can I clean my Baby Bag Insert?

For minor cleaning we would recommend wiping the Insert down with a damp cloth or disinfectant wipe and leaving to dry. For thorough cleaning you can machine wash your Insert, we recommend removing the change mat and placing inside a wash bag on a gentle/hand wash cycle on cold with a tiny amount of laundry powder. Then simply hang up to dry for a day or two and it will be as good as new again.

For any other questions, please feel free to contact us at hello@thenappysociety.com.au

• 37cm long (base) x 25cm high x 16cm wide
• Padded change mat included; 50cm x 30cm 
• Polished gold-tone hardware
• 2 thermo insulated bottle pockets
• 5 inner pockets; 3 small and 2 large 
• 1 large outer pocket with velcro closure
• 1 large outer pocket with zip
• Key holder
• Wipes clean  

ORDERS & SHIPPING 

Australian Orders:

Standard Shipping: $12.50

Express Shipping: $20

Free Shipping on all AUS orders over $150

Orders are dispatched with a tracking service via Australia Post. Orders may take 1-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days. 

International Orders:

Free Shipping for USA, UK, New Zealand and Asia Pacific 

Rest of the World: $50

All International Orders are dispatched with a tracking service via Australia Post International. 

Orders may take 3-5 business days to arrive once processed, depending on your location. If there are any customs or duties that are due upon arriving into the country, this is to be paid by the customer. 

Australia & International:

Orders are typically processed and dispatched within 48 hours. All shipping fees are non-refundable. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday. All customs and duties for International orders are payable by the customer.

​Prices & Payment

All prices are automatically shown in Australian dollars. You can select your preferred currency from the top left hand corner. We accept AMEX, Visa, MasterCard, AFTERPAY and PayPal. 

Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.

Order status and tracking

Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email hello@thenappysociety.com.au and provide us with your name, contact number and order number. 

For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking details. Please email hello@thenappysociety.com.au and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days for delivery before querying your parcel.

Please note we do not offer rain checks on sales or promotions when items are marked as sold out. 

RETURNS & REFUNDS

We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. Please choose carefully as we do not offer refunds for change of mind, we can offer you an exchange or store credit once the good have been returned to us.Please note that items that are on sale, cannot be returned unless they are faulty. If you would like to exchange an insert or caddy for a smaller or larger size, we would be happy to do so. However you would need to contact us within 30 days and arrange for the product to be sent back to our warehouse for inspection. A $5 re-stocking fee will apply to all returns. Please note: a refund will only be provided if your goods cannot be repaired or replaced. 

Queries
If you have any questions about your order, the products featured on this Website or any general enquiry, please email hello@thenappysociety.com.au