Standard Shipping: $12.50

Express Shipping: $20

Free Shipping on all AUS orders over $150

Orders are dispatched with a tracking service via Australia Post. Orders may take 1-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days.

Free Shipping for USA, UK, New Zealand and Asia Pacific 

Rest of the World: $50

All International Orders are dispatched with a tracking service via Australia Post International. 

Orders may take 3-5 business days to arrive once processed, depending on your location. If there are any customs or duties that are due upon arriving into the country, this is to be paid by the customer. 

Orders are typically processed and dispatched within 24 business hours. All shipping fees are non-refundable. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday. All customs and duties are payable by the customer.

Australia: Standard Shipping - 3-5 Business Days

Australia: Express Shipping - 1-2 Business Days

International: 3-5 Business Days

We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. Please choose carefully as we do not offer refunds for change of mind, we can offer you an exchange or store credit once the good have been returned to us.

Please note that items that are on sale, cannot be returned unless they are faulty. If you would like to exchange an insert or caddy for a smaller or larger size, we would be happy to do so.

However you would need to contact us within 30 days and arrange for the product to be sent back to our warehouse for inspection. A $5 re-stocking fee will apply to all returns. 

Please note: a refund will only be provided if your goods cannot be repaired or replaced. 

Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email hello@thenappysociety.com.au and provide us with your name, contact number and order number. 

For international orders (from outside Australia), once your order has been dispatched, you will receive an email with your tracking details. Please email hello@thenappysociety.com.au and provide us with your name, contact number and order number if you are unsure. Please allow up to 21 days for delivery before querying your parcel.

Please note we do not offer rain checks on sales or promotions when items are marked as sold out.

If for some reason you haven't received your confirmation email, please email hello@thenappysociety.com.au and provide us with your name, address and contact number.

We suggest you visit our Insert Size Guide HERE. If you're still unsure, please feel free to send us an email to hello@thenappysociety.com.au or reach out to us via chat.

For minor cleaning we would recommend wiping the Insert down with a damp cloth or disinfectant wipe and leaving to dry. For thorough cleaning you can machine wash your Insert, we recommend removing the change mat and placing inside a wash bag on a gentle/hand wash cycle on cold with a tiny amount of laundry powder. Then simply hang up to dry for a day or two and it will be as good as new again. 

Absolutely! Our Inserts and Organisation Cubes are also great for work and travel, or just helping you keep your favourite day-to-day tote a lot more organised!