Australian orders
We offer FREE standard shipping on all Australian orders over $100. Orders are dispatched with a tracking service via Australia Post. Standard domestic shipping ranges between $9.95 - $12.95, express shipping ranges between $16 - $24. Orders may take 3-5 business days to arrive once processed, depending on your location. For regional areas, delivery may take up to 7 business days. Delivery will be calculated upon checkout.
Orders are typically processed and dispatched within 48 hours. All shipping fees are non-refundable. Shipping costs can vary from time to time. Please note orders placed on Friday, Saturday and Sunday will be dispatched on Monday.
International orders
All international orders are dispatched via Australia Post International Express or Sendle Couriers which will be selected at checkout. International delivery costs are between $20-$40 depending on the country and will be calculated at checkout. Orders sent via Australia Post may take up to 10-30 business days to arrive, depending on the country. Orders sent via Sendle may take up to 10-21 business days to arrive once processed, times can vary depending on the country. Orders are typically processed and dispatched within 48 hours.
Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.
Returns/Exchanges
We have taken great care to inspect every item, however we will happily exchange any item that is defective or faulty. We only offer exchange or credit note for change of mind, we do not offer refunds for change of mind. A refund will only be provided if your goods cannot be repaired or replaced.
If you wish to exchange or return an item for credit, please contact us at hello@thenappysociety.com.au and state your name, order number and reason for exchange/return.
